Careers

Remote position in California.

Position Description
Comevo is 100% remote and the IT Coordinator will act as a single point of contact for all internal Information Technology assets. The IT Coordinator will work with the VP of Operations and be responsible for the successful implementation of all IT initiatives and the effective, efficient, and secure operation and maintenance of Comevo’s internal systems. This candidate should be comfortable resolving issues remotely and with all internal operational software such as those listed below.  

Primary Responsibilities

• Partner – Responsible for managing internal vendor and partner relationships.  
• Integrate – Ensure coordination and integration of workflows within all operational areas and serve as a key liaison with the business leaders of the organization.  
• Maintenance – Manage the maintenance of all company hardware remotely. 
• Improve – Achieve measurable improvements in the organization’s capabilities and effectiveness to perform against expanding workloads and demands for services.  
• Create – Develop, implement, and monitor comprehensive internal IT security and risk management program including establishing the appropriate policies, trainings, programs and continuity plans. 
• Budget – Work within the yearly budgets to actively seek company solutions that are efficient and economical. 
• Strive – Seek to improve customer satisfaction levels for internal customers (Comevo employees).  
• Research – Evaluate new technology trends balancing the need for technology with a desire to innovate.  
• Execute – Define and execute internal IT plans to deploy new systems, tools & technology and ensure smooth adoption of these deployments.  
• Grow – Participate in the definition of the organizational structure of the team as we grow.  
• Other duties as assigned.

Technologies Supported

• Office365  
• Ring Central 
• Microsoft Active Directory 
• Microsoft Azure 
• AuthO
• Acuity 
• Zoom 
• Zoho 
• Plus others 

Qualifications and Skills

• Scale – Experienced in providing mature and scalable IT services, preferably with a SaaS company, managing Enterprise Systems and infrastructure. 
• Knowledge – Demonstrated understanding of the following IT domains/controls: security administration, technology change management, data management, business continuity & disaster recovery, operations & problem management, and asset management.  

• Technology – Understand web security, cloud computing, networking systems, bandwidth and overall internet infrastructure.  
• Design – Create the workflows associated with various department/company business processes caring about best-practices and promoting them with the team. 
• Prioritize – Able to effectively prioritize and handle multiple tasks in a dynamic environment.  
• Evaluate – Evaluate technology solutions, technology vendors, negotiate contracts related to technology purchases, and maintain relationships with technology vendors.  
• Research – Passion for understanding, evaluating, and learning new technologies.  

• Values – Respect and share our values.  
• Lead – Excellent interpersonal and leadership skills and the ability to interact effectively and professionally with individuals at all levels, both internal and external.  
• Organize – Excellent organizational skills with attention to detail and the ability to plan, document, implement and manage multiple projects simultaneously within inflexible time frames, as well as the ability to deal with priority changes.  

Benefits

• Medical, Dental and Vision
• Monthly Wellness benefit
• Matching Retirement plan
• Paid Vacation/Sick Time
• Paid Holidays

Details

• Salary: $60,000-$80,000/year DOE
• Hours: 40 hours per week
• This is a remote position in California.  

Contact Comevo
www.comevo.com, hr@comevo.com

Software Support Specialist – Part-time

Remote position in California

Position Description

Are you a recent college or boot camp graduate? This part-time Software Support Specialist is ideal for a recent graduate from a boot camp or with a technical degree who wants to learn more about SaaS companies and go behind the scenes. Some of the responsibilities included are to: resolve any escalated customer related technical issues in a timely manner, set up client integrations for their onsite portals (SIS), answer questions related to our API, participate on Sales calls to answer any technical questions from prospective clients, become our subject matter expert on our Navigate service and any other duties as assigned. As time progresses, other opportunities to learn will become available. You get to put your exceptional technical and people skills to work and have fun learning. We have earned an excellent reputation for customer care by hiring ambitious, committed, and enthusiastic individuals who have an instinct for helping others.  

If you have similar skills to what we are looking for, we can train the right person. Don’t hesitate if your skill set doesn’t match 100%. 

Primary Responsibilities

• Resolve – Address elevated customer technical issues in a timely manner. 
• Support – Work with clients to help set up their Single Sign-On (SSO) and assist in the use of our API. 
• Attend – Join Sales Prospect and client meetings to answer technical questions and discuss our integration processes. 
• Communicate – Work closely with Customer Care to answer support tickets, cases and technical questions. 
• Document – Create technical documents. 
• Learn – become our subject matter expert on our NavigateTM service. As time progresses, other opportunities to learn will become available.  
• Build – Using customer supplied workflows, build conditional pathforks using our Navigate service. 
• Plus – Other duties as assigned. 

Technologies Supported

• Microsoft SQL Server
• Single Sign-On (SSO), including Shibboleth and Auth0
• Zoho CRM and Zoho Desk
• Office365  
• Ring Central 

Qualifications & Skills

• Education – At least two years of higher education, coding boot camp and/or real-world software experience in computer related field. GPA of 3.0 or higher, if recent graduate. 
• Organized – Strong administrative aptitude.
• Communicator – Excellent verbal and written communication skills. 
• Software – Experience with HTML, CSS, and SQL Server required. 
• Diligent – Strong work ethic. 
• Problem Solver – Ability to think strategically and develop creative solutions to challenges. 

Benefits

• Monthly Wellness benefit
• Matching Retirement plan
• Paid Vacation/Sick Time
• Paid Holidays

Details

• Salary: $25-$30/hour DOE 
• Hours: 20 hours per week  
• Qualified candidates will be a US citizen or alien authorized to work in the United States.